How to Give Feedback Constructively

Constructive feedback is a form of supportive feedback given to individuals to help them identify areas of their weakness and come up with suitable solutions. This feedback has an intention of positivity and is used as a vital support and communication tool to address specific concerns and issues. I have been giving towing service team constructive feedback to enhance service delivery to customers and create loyal clients. When done in the right manner, this form of feedback can be used to improve employee morale, reduce confusion in regards to expectations and performance, and positively impact one’s behavior.


Why give constructive feedback

Feedback is an essential element for everyone to improve. It is a useful tool that indicates how things are going, to encourage doing the same or correct things not going on well. If you are looking for ways of giving constructive feedback, here is how to go about it.


Evaluate options

The first step in giving feedback is to evaluate if it is going to be constructive or not. If you are not in a position to think of a constructive purpose for giving feedback, then there is no need to give one.


Focus on description

You need to focus on description rather than judgment. To describe behavior, you will be reporting what has occurred. To judge behavior, you will be evaluating what has occurred, in terms of right or wrong. You need to avoid the use of evaluative language and in doing so, you will reduce the chances of an individual getting defensive.


Focus on observation instead of inference

When we talk about observation, it is what you can see or hear about one’s behavior. while inference refers to assumptions and interpretations that you make from what you can see or hear.  You should never assign meaning or intention to someone’s actions until that point you have had a chance to hear them out. Present issues on things you have observed and allow people to explain their perspectives.


Balance the positive and the negative

when giving constructive feedback, it is important to ensure you are presenting a well-balanced perspective. This should also be the case when it comes to negative feedback. Create a balance by pointing out the positives, then talk about the negatives that need to be worked on.


Be specific

At the heart of giving constructive feedback is being specific about what you want to put across. For example, you should not tell someone that their work needs improvement, without being specific to the key details that need to be improved. Ensure there is clarity in what you are talking about, and that people will not have two ways of interpreting your message.


Have a face to face conversation

When possible, it is always advisable to have a face to face conversation with someone. It would be better than having a video call, talking over the phone, or sending them emails. These forms of communication may work, but eliminate one of the best modes of communication, which is the use of body language and emotional inflection. It can be very easy to read negativity in an otherwise neutral statement.

Steps to Effective Planning Process

For any manager, the essence of success is careful and effective planning. Planning is one of the most crucial management functions. The success of any manager is mostly defined by how good he plans. While managing a roadside assistance services I had to effectively plan to ensure everyone sticks to objectives, guarantee sales, and boost of profits for the business. In simple terms, planning involves determining

  • What is to be done
  • How it should be done
  • When it is to be done
  • Who to do it.

Any good planning needs to be goal-oriented, requires time and actions, must be flexible, must be modifiable, and must result in decision making. There are key steps that should be followed to realize effective planning. This short guide looks at those steps, and they include the following.


  1. Establish the opportunities

The first step of any effective planning process starts by being aware of opportunities being pursued, both external and internal. There needs to be a foundation from which plans are based on. It is an awareness stage considered to be a precursor to the actual planning process.


  1. Establish objectives

The second stage of the planning process is to identify and establish objectives. It involves determining goals and objectives for an enterprise as well as other tiers. When you are aware of opportunities in terms of strengths and weaknesses, it will help you establish reasonable goals and objectives.


  1. Develop premises

The third stage of the planning process is to establish premises or assumptions on which statements and actions are built upon. The success of any planning process will depend on the assumptions being made. Wrong assumptions will lead to poor and unrealistic decisions. The assumptions are based on the environment in which the plan is to be carried out. Forecasting will play an important role in ensuring the premises of assumptions are realistic to plans being made.


  1. Determine alternatives

The fourth step is to determine the alternative course of action. Managers must decide how to move forward with their plans, should anything go against original plans. There should be some alternatives set in place, to ensure a plan goes ahead to materialize. However, ensure you narrow out these alternatives to reduce confusion and getting overwhelmed.


  1. Setting a course

After you have identified all alternatives and evaluated their merits and demerits, the next step in management is to adopt a plan and select a course of action. A plan is identified at this point and forms the real point of decision making. Planning will not be complete when a decision has been made, and this called for another step, which is formulating derivative plans.

  1. Formulating derivative plan

Managers need to develop one or more supportive plans so as to stand a better chance of meeting objectives and bolstering their initial plan. The derivative plans are essentially needed so as to support the general plan. There are normally two types of derivative plans. The first involves changing the existing supportive plans, and the second is a subsidiary plan that involves creating a new support plan.

How to succeed at everything you do

In life, success means different things to different people, it is whatever you define it. Being successful is not all about being rich and winning a lot of rewards. It is also about fulfilling personal obligations, having a successful family, meeting your goals, and life purpose. I have had a lot of success in meeting sales targets and projects in a towing company and that meant a lot to me.

While success may be defined in different ways, there are key habits and traits shared by highly successful people. Being successful will start by learning these habits and following them keenly. Let’s have a look at these habits.


Have a strong passion

If you want to be successful in life, you must possess a high zeal and passion for everything you do. You can’t expect to be successful if you lack passion for things that you do. Passion comes from within and is fueled by things you like. Start by finding your passion first and work towards developing habits that motivate you to follow your passion.


Put hard work and resilience

Success is achieved by putting a lot of time, dedication, and hard work on things you love. You must be committed to chasing success. It takes time, resilience, and a lot of dedication to be successful. The road to success is long and rough. Things won’t always go your way and will never be easy.


Be good at work you do

For whatever you decide to pursue, ensure you dedicate time and commit 100 percent to be damn good at it. If you want to invest in a certain industry, you must be committed to taking time to learn ins and out of that industry and be good. You must establish what separates you from the rest of the crowd. Find your passion and ensure you put it time and work to learn what works and what doesn’t.


Always Stay Focused

In life, you must stay focused on your goals. Life is filled with a lot of distractions and if you are not keen, it is very easy to lose track and sight of your purpose. Keep full attention on what you want and do not allow distractions to come your way. If you keep focus, success will be a byproduct.


Push yourself to your limits

You need to ensure you push yourself to your limits every single day. While pushing yourself to your limits, remind yourself why you started and always believe in yourself. Never let self-doubts dominate your mind and have a negative impact on your abilities and motivation. Keep pushing forward even when in doubt, or even when you fail. Failure is part of learning and a vital stage on your journey to success. What separates successful people from unsuccessful ones is the ability to push themselves out of their comfort zones even when all odds are against you.

Ensure you put your ideas into action. Allow yourself to be creative and have an actionable plan for you to achieve your goals.

Best Ways to Communicate with Clarity

Much of the success people face in life rolls back to their ability to communicate well with others. Successful people have mastered the art of communicating and work on improving their communication skills. They possess high social intelligence, which is the ability to interact with others. It is one of the highest paying and respected intelligence one can have. Also, all problems in life come because of poor communication and lack of clarity.

If you are looking forward to improving your communication skills, speak with more authority and clarity, here are some ways to go about it.


Be clear in your spoken word

Effective communication often starts by being clear in your mind, having no self-doubt, eliminating double-speak, and knowing what to say. You should also be clear in the way you deliver your message. Say your words slowly and patiently and ensure the other person can hear you out. When you speak, you are sending a message in the air in the form of words. These words are then received by the other person who interprets them accordingly. The other person will then formulate a response that is sent back. You then receive this response and translate it into meaning and significance. This is the basis of communication and it should be articulate.


Clarity in written word

To make an impact in your written words, it will take more than just filling your cover letters and emails with keywords. There should be clarity, cohesiveness, and control in what you write. Get your message across and don’t use fluff. Write in a dynamic active voice instead of using a weak passive voice. Highlight key points in your writing and follow a coherent sequence. Combine short and long sentences effectively. There should be comprehensiveness in what you write. Be straight to the point and avoid the use of jargon. Use grammar and spell-checkers to control what you write.


Non-verbal communication

There has been enough research to back the fact that the words we speak in a face-to-face situation account for less than 10 percent of the message we convey. This is to mean non-verbal communication account to about 90 percent of your message. To improve your communication skills, it is important to understand the role played by non-verbal communication. Your body language should be a reflection of your positivism and confidence. Smile when delivering your message, make eye contact, and modulate your tone and speaking style. Be natural with your facial expressions and avoid nervous gestures. Always stay calm and composed at all times.


Work on your dressing

First impressions last, and for this reason, you should always dress to impress. The moment you walk into a room; the first impression you create can make or break your communication. The way you dress for an interview will portray your precision and professionalism. Dress according to the occasion you are attending. Walk with a clean face and hair and ensure you are tidy. Ensure you avoid any bodily distractions such as excessive fragrances and perfumes, tattoos, body odors, piercings among others. Lastly, you should do a personal hygiene check to ensure you are safe and sure.